McDonald's booking slip spoils the party

Published: 9 Oct 2008 09:001 comment

FRANCHISEE says sorry after tots' bash was arranged during refurbishment.

MCDONALD"S have apologised after taking a booking for a toddlers" birthday party at their restaurant in Dunfermline High Street the day it was closed for refurbishment.

Mum Toni Cunningham (19) was left 'embarrassed and upset' after the error, which left 13 disappointed children, along with family and friends, stranded outside the restaurant.

Toni, of Allan Park, Hill of Beath, arranged for part of the restaurant to be set aside for the group last month to celebrate her daughter Kady-Ann Russell"s second birthday.

She said 'I was very embarrassed and upset because everyone had bags of presents and balloons and nowhere to go.

'There was a builder standing outside. My mum spoke to him and asked him what was going on and he just said, "Don"t take it up with me", because he was just the site manager.

'The store manager has not offered anything in the way of an apology and that"s pretty much what we want.

'He said he told me it was going to be closed on that Sunday but I wouldn"t have turned up with 13 kids if he did.'

The full-time mum decided to buy food from a nearby bakery and take the children, aged from five months to 10 years, to Pittencrieff Park instead.

'It turned out to be a good day,' she added.

The following day Toni"s mum, Pam Cunningham (37), phoned head office and says she was told the restaurant business manager, Andy Paterson, would phone her, but she received no such call.

She said, 'I am disgusted by the way we have been treated by McDonald"s. We had 13 disappointed children all dressed up and nowhere to go.

'Surely when this was booked they knew they were going to be closed for refurbishment?'

Franchisee Adam Buchanan-Smith said, 'I am very sorry for this mistake and I have launched an investigation to find out how this miscommunication happened.

'It"s always upsetting to be let down and I apologise that we took a party booking for the period when the restaurant was closed for refurbishment. It was a genuine mistake and we are very sorry.'

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