Stuart and Gillian Hamilton and their newborn baby moved into a new house on Fitty Way, Canmore Heights, in October last year.

He said they were promised connection dates by BT on numerous occasions but these were cancelled and that since October, he has spent double on mobile phone bills, had to pay for a wifi box and are living with a gaping hole in their wall where cabling would be fitted.

Stuart (38) told the Press, “There was no mention from Bellway Homes that there was a problem. There are lots of houses around here that still do not have a connection.

“BT kept telling us that an engineer would be coming out and this dragged on since October and then we found out that there was no cabling for a connection to have even been made.

“With the government’s recent adverts for super fast broadband this is really sickening for people who would expect a new estate to have been planned and serviced properly.

“I have complained to both BT and Bellway. Bellway have been quiet about it and said everything was fine and the house was ready. I was spending £70-£80 a month on mobile bills because when we moved into the new house, there was so much to arrange.

“If there was ever something wrong with my mobile and my baby was choking to death – how would I call because I don’t have a phone connection?

“I have my own oven-cleaning business and I have to do a lot of emailing customers and updating Facebook so I need the internet – but I can’t imagine the frustration of people who work heavily from home.

“We have also had to put a pillow against our wall where the hole for the connection is to be because it was letting through a draught.” A spokesperson for BT said, “BT has been working on the necessary infrastructure to supply services to the new Fitty Way properties for some time. Unfortunately, this hasn’t been straightforward and we’re sorry for the delay.

“Cabling teams initially visited the site in September last year but uncovered issues and blockages in existing underground pipes which needed to be replaced. Testing took place and plans were drawn up to replace around 1km of piping which will house new cable.

“Contractors were commissioned to carry out the civil work, with a proposed completion date of 21st April. This was due to a three-month notice period to be served, which is standard procedure for works of this size and is stipulated by the Highways Agency.

“Work has started and we currently expect these roadworks to be completed by the end of March.

“Once the new duct is in place, cable will be fed through the casing to enable services to be provided.

“Around 13 plots are ready for occupation and our planners are currently investigating whether a temporary service can be provided to your reader and any others in the same situation while the permanent infrastructure work is completed.” A spokesperson for Bellway Homes said, “We understand the frustration of Canmore Heights residents who are still without broadband connection to their new homes. However, while we are aware of the issue, as the service is not provided by Bellway, we have no control over either the quality or provision of broadband.

“Infrastructure for broadband was put in place at the start of the development but we are then totally reliant on the broadband supplier to install and connect up the telecom lines; something which is outside of our control. Working with our industry body, the Home Builders Federation, we are supporting talks with the government and suppliers about how their installation rates can be increased to ensure customers are not kept waiting for services.”