BALMULE HOUSE, near Dunfermline, has received a TripAdvisor® Certificate of Excellence award.

The Awards, now in their fifth year, celebrate excellence in hospitality and are given only to establishments that consistently achieve great reviews on TripAdvisor. Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.

When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm that takes into account the quality and quantity of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period and how recent they are to the site.

To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

Duncan Sanders, general manager of Balmule, said, “Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at Balmule House and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor.

“Our TripAdvisor reviews come from hotel guests, exclusive use and wedding parties so there is no greater seal of approval than being recognised by our customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to all aspects of our business and our continued commitment to excellence.”