We're delivering a first-class service says Royal Mail
Published 8 Jun 2012 08:34 2 Comments
AN independent report has said that Fifers are receiving some of the best quality postal services from Royal Mail in the UK.
Between January and March the overwhelming majority of mail delivered in the KY postcode area was 94.2 per cent, delivered ahead of target.
And during 2011 and 2012, the percentage of first class stamped and franked mail that arrived the next day was 92.8 per cent, just missing the national target of 93 per cent but well ahead of the minimum standard of 91.5 per cent.
The Royal Mail said that a "huge modernisation programme", new technology and better equipment were enabling the company to respond to a changing mailbag and deliver more packets and parcels safely and securely to customers.
Royal Mail's lead collections and delivery sector manager for the KY postcode area, Terry Allan, said, "Royal Mail's target for next-day delivery of first class mail is one of the highest and most challenging next-day performance targets in Europe.
"We are extremely pleased that we are delivering a high quality service for our customers. It's down to our local postmen and women who are determined to deliver the best possible service to our customers."
The results were published in the Royal Mail quality of service report.
Independent measurement of the performance of more than 950,000 sample letters, packets and parcels posted to nearly 5600 addresses across the UK was used to compile the report.
It showed that the overwhelming majority of all items of mail handled by Royal Mail - which delivers 59 million letters, packets and parcels in an average day to nearly 29 million addresses - arrived safely, on time at the correct destination.
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Jun 9, 11:45
Reading about 'Royal Mail's First Class Service in Fife' - I feel a bit sorry for the rest of the country if this region is better than average!!
What constitutes a first class service?Royal Mail congratulating itself that almost 7% of first class mail does NOT arrive next day! What about the time of day that mail is delivered - we receive our post anytime between 12 and 3pm - is that a first class service!?
I'm very glad I no longer have to rely on Royal Mail for business post - thanks to electronic mail!!!As for the cost of postage,it does not deliver value for money.
Recommend? Yes 3 No 5
Jun 11, 10:29
Some people would complain about anything. I think that the Royal Mail does a good job. After the fiasco of a couple of winters ago things have certainly picked up.
Like most people I'm not particularly bothered what time of day my post arrives as long as I get it - I'm usually out anyway and it's there when I come home. Parcel delivery is far far better than couriers in this respect as the couriers can arrive anytime between 7am and 7pm. I even had a couriered parcel delivered recently 3 days late having travelled from Cornwall via Aberdeen to get to me. I've had parcels delivered on Saturdays and Sundays too (no extra charges) which beats most courier services.
Credit where it's due.
Recommend? Yes 3 No 1