Travellers get chance to grill rail bosses
Dalgety Bay commuters have the chance to grill rail bosses over the state of West Fife train services at a public meeting later this month.
The customer forum offers travellers an opportunity to talk directly with the train operator's senior management team on Tuesday 25th September.
Earlier this year rail users were left outraged after the 7.54am service from Kirkcaldy to Edinburgh, which served Aberdour, Dalgety Bay and Inverkeithing, was cancelled in December.
This created travel difficulties for workers trying to get to the capital for a 9am start and led to "sardine" conditions on other trains.
Pressure from the public and politicians forced Scotrail into a rethink and the rail company eventually agreed to introduce a re-timed service that arrived in Edinburgh ten minutes earlier.
However, Inverkeithing and Dalgety Bay councillor Gavin Yates, who started the Fairness for Fife Commuters campaign, demanded more from the rail provider.
He said, "Our campaign was effective in bringing an earlier service on stream but we still have one service fewer than we did in December 2011.
"I want to see a new morning service resumed when the next timetable changes come in. Only then will we see an end to the sardine service that we currently have to put up with."
Now commuters have the opportunity to get answers from rail chiefs face-to-face.
ScotRail's managing director Steve Montgomery said, "Customer feedback is extremely important to us and vital to delivering consistently high service and continually improving standards.
"This meeting will give us an opportunity to hear any suggestions or concerns as well as providing the chance for us to outline our plans for improvements over the coming months."
The forum will be held at the Dalgety Bay Sailing Club, The Wynd, Dalgety Bay, beginning at 6.30pm. Light refreshments will be available from 6pm.
Space is subject to availability and customers wishing to attend are asked to register before Friday 21st September by calling 0141 3354391 or emailing email@example.com.