As Scots prepare for three days of travel disruption following RMT's announcement of national strike dates, here are the customer service details you need to know.

Across June 21, 23 and 25 there will be a very limited number of services that will operate only in the Central Belt.

Only five routes will run, with no service on any other route.

Here are the services that will be affected during the strikes and the customer service contact details you may need.

What ScotRail services are affected by the strikes?

As it stands, only the following services will operate between 7:30am and 6:30pm on June 21, 23 and 25:

  • Edinburgh – Glasgow via Falkirk High: two trains per hour
  • Edinburgh – Bathgate: two trains per hour
  • Glasgow – Hamilton/Larkhall: two trains per hour
  • Glasgow – Lanark: two trains per hour
  • Edinburgh – Glasgow via Shotts: one train per hour

No other areas will be serviced during these days.

Scotrail urges only to travel if necessary

During these days Scotrail has urged people not to travel unless necessary, and if you do then you should expect disruption and plan ahead.

On the days following strike action, there will be disruption caused by the reopening of signal boxes at different times across the country.

David Simpson, ScotRail Service Delivery Director, said: “It is very unfortunate to see such widespread disruption across the whole of the Great Britain rail network and we know this will be frustrating for ScotRail customers.

“Regrettably, this strike action by RMT members of Network Rail means that we will not be able to operate the vast majority of our services during the period of strike action. Customers should expect significant disruption to services next week, including on the days between strike action.

“On the five routes where we are able to operate a very limited service on strike days, we’re advising customers to seek alternative means of transport and to only travel if they really need to.”

You can see all services that are running on June 22 and 24 on the website here.

READ MORE: Scotrail strikes: See the services affected across Scotland

How can I get in touch with Scotrail?

Scotrail Customer Service Number and Contact Details

Urgent Enquiries

Scotrail has a contact number which should only be used for urgent enquiries: 0344 811 0141.

Safety Concerns

If you need to report a safety issue, use the Help Points, speak to rail staff or call option 3 on the following number: 0344 811 0141 between 7am and 10 pm.

If you need to reach someone out with these hours, call 0141 335 5240.

Feedback form

There is also a Customer Relations form that you can fill out on the Scotrail website.

Under reason for contact, you can choose between the following options:

  • Enquiry
  • Compliment
  • Complaint
  • Price promise

You will then be required to share some personal details and elaborate on your request. 

How to claim for Scotrail's Delay Repay scheme

Scotrail has a 'Delay Repay' guarantee scheme where if your train is delayed for more than half an hour, you get some or all of your money back. 

You can also claim from the Delay Repay scheme if you have missed a connection because of a delay on a ScotRail train.

You just need to make the claim within 28 days of the delay.

Find out more via the Scotrail website.

Social Media

The customer service team will also be available on social media from 7 am to midnight all week to handle any requests or respond to your concerns. 

Other ways to contact Scotrail

If you want to keep up to date with timetable changes, train services and any updates, you have plenty of options.

  • Download the Scotrail app
  • Message Scotrail on WhatsApp on 07555 012345
  • Subscribe to Messenger Alerts
  • Follow its Scotrail media accounts 
  • Sign up for its newsletter

Find out more via the Scotrail 'Contact us' website.