A housing provider is aiming to make life easier for its tenants providing online access to a range of services.

Bield Housing and Care has launched a new online portal 'My Bield' in order to improve access and encourage independent living.

The housing provider, which has three retirement homes in the Dunfermline area, Gillie Court on Hoggan Crescent, Grants Bank on Pilmuir Street and John Connelly Court on Miller Road, worked with residents to test a new online customer portal. 

My Bield gives Bield tenants 24/7 access to make paying bills, reporting repairs and viewing individual information easier and more convenient.

Zhan McIntyre, Head of Policy and Customer Standards at Bield, said: “Technology is essential to the future of housing services and we need to ensure our interaction with customers meets their needs and expectations as we take our services to the next level.

“Getting tenants involved in the testing of the My Bield portal allowed us to find out exactly what they wanted to get out of the platform while making sure it was accessible and easy to use.”

Staff continue to be contactable through more traditional methods for tenants who do not want to use the digital option.