A Kincardine care home has been praised for its compassionate, person-centred approach after being rated “good” across all areas by the Care Inspectorate.
Forth Bay Care Home, located on Walker Street and run by Aria Healthcare Group Ltd, provides care for up to 58 adults and older people. The Care Inspectorate carried out an unannounced inspection between February 24 and March 3.
The report praised the home for its values-led care and highlighted the positive impact of strong relationships between staff and residents.
It noted that people were supported with dignity and compassion, with staff using their knowledge and experience to provide person-centred care.
The report stated: "People's health and wellbeing needs were monitored and addressed in partnership with relevant health professionals.
"We observed people being supported with compassion, kindness and dignity.
"Staff knew people well and used their experience and knowledge to provide person-centred approaches."
Effective communication was praised, with representatives saying they felt informed and involved in their relative’s care.
The service was described as both proactive and reactive in identifying and addressing changing healthcare needs, and referrals to specialist services were said to be made promptly.
However, inspectors identified areas for improvement.
People using the mental health service were subject to restraint and restrictive practices, including limited access to cigarettes, vapes, and coffee.
The report stated: "This was a breach of people's rights and compromised people's ability to make choices and decisions.
"This put people's sense of identity and self-esteem at risk.
"Where restrictions are in place, these should be detailed in people's personal plans."
The need for updated protocols for medication prescribed on an "as required" basis was also highlighted, particularly for psychoactive medicines, which should be given as a last resort.
The environment in the Cramond Suite was described as "tired" and not reflective of best practice in dementia care.
The report recommended improvements to lighting, signage, and accessibility throughout the home to better support residents’ independence, dignity, and wellbeing.
Despite these areas for development, the Care Inspectorate noted that the strengths of the service clearly outweighed the areas for improvement.
The home was rated "good" across all key areas: wellbeing, leadership, staffing, setting, and care planning.
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